Van (4-10 Pax)

RM170.00 – RM230.00

SKU: N/A Category:

Book a Ride
  1. To Book a Ride, you must have the legal capacity to be bound by this Terms and Conditions and that you are at least eighteen (18) years old. As and when requested, you shall provide us with your personal identification document for security and identity verification purposes.
  2. You are responsible to provide all information required in the website for the purpose of provision and fulfillment of the Service.
  3. As and when requested to do so, you shall provide the actual number of passengers when you Book a Ride. You further acknowledge and agree that if the number of passengers is untrue or inaccurate, the Driver is entitled to cancel your booking and may charge a Cancellation Fee as per the Cancellation Policy as set out below.
  4. You shall select the correct pick-up and/or drop-off locations and mention the exact pick up (Hotel Name or Building Name) location before you confirm to Book a Ride.
  5. Changes in pick-up and/or drop-off locations are not allowed. Kindly ensure that your pick-up and/or drop-off locations are accurate prior to Booking a Ride. Should you wish to change your pick-up and/or drop-off locations, kindly inform our customer service team email at sayhello@designvillage.today
  6. You are advised to confirm to book a ride only when you are ready to travel. In the event that the Driver has been waiting for longer than five (5) minutes, the Driver has the right to terminate your booking.
Payment
  1. You are required to make payment for the charges incurred for the provision of the Service including any applicable tolls, taxes and any other fees or charges due.
  2. You may select the method of payment at the booking process, which may be in the form of cash, Card, e-Wallet or one of the automated payment methods made available on the website from time to time. Any method of payment so selected is non-changeable and irrevocable.
  3. Automated payment methods shall be in the form of credit card or debit card (“Card”).
  4. Passengers should not remit any additional payment to the Driver apart from the total payable amount reflected in the total of booking system. Design Village Website records will be the source of truth and we shall not be responsible for any dispute of payment exceeding the total amount payable reflected in the website.
  5. Payment shall be made two (2) days in advanced to book a ride.
Cancellation and no-show policy
    1. What is your cancellation policy for fully prepaid bookings?
      • If you cancel 48 hours prior to your pick-up, you will be refunded in full.
      • If you cancel less than 48 hours in advance of pick-up, you will be charged of full penalty, no refund will be made for your transportation booking.
      • If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.• All cancellations should be made on our online portal (shop.designvillagepenang.com) and not with any travel agent. Any cancellations or reschedule your booking, you must also inform us of this change to your booking.
      • Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.
    2. In both cases you will receive an email (sayhello@designvillage.today) or WhatsApp (+6017-488 2656) to confirm the cancellation at the email address or contact number you have provided during the online booking process.
    3. What is a no-show?
      A ‘no-show’ occurs for the following reasons:
      • You did not inform us about your cancellation prior to your pick-up time.
      • You failed to appear at the pickup location as stated (15 minutes prior to the booking time) at the arranged time and date.
      • You failed to provide the documentation that is required to pick up the car.
      • You failed to make payment during the online booking process, although the booking is confirmed.
    4. In the event of any of the above, no refunds will be made to you.
    5. Design Village Outlet Mall reserves the right to refuse a booking if you fail to arrive on time with complete information provided during online booking process. In such a case, unless booking has been cancelled at least 48 hours in advance, you will not be entitled to a refund.
Rights and Obligations
  1. This Service can be procured by you for yourself or for the use by other persons with or without your company. Should you procure the Service for another person without your company, you shall ensure such person must have attained the minimum age of 12 years old to be an unaccompanied passenger (“Unaccompanied Minor”). Further, you agree that you shall assume the primary responsibility of the conduct and/or behaviour of such person during the use of the Service including the Unaccompanied Minor;
  2. You shall behave appropriately and in good manners and shall not discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity or expression, physical or mental disability, medical condition, marital status, age or sexual orientation;
  3. You shall not request your Driver to speed or commit traffic violations, including dropping off and/or picking up at illegal or unsafe locations.
  4. You shall always wear seat belts at all times during the Service provision and shall ensure such other persons traveling with or without you to do the same. If you are travelling with children or babies, you shall be responsible to ensure that the appropriate safety measures as per the applicable laws are in place throughout the provision of the Service.
  5. You must abide by the Standard Operating Procedures (“SOP”) set by the relevant regulatory authorities, including but not limited to, the number of passenger(s) allowed in the vehicle and wearing face masks. The Driver has the option to reject your booking should you not follow the relevant SOP.
  6. You shall be penalised by law for any attempts to vandalise, damage, theft or robbery to the Driver’s vehicle.
  7. In the event that you suspect your Driver to be under the influence of illegal substances, you have the right to terminate the Service and report to the local authorities and/or us.
  8. In the event of an emergency, you shall contact the authorities first. Once all parties are safe and the authorities have been contacted, you may report the incident to us.
  9. You reserve the right to cancel your booking at any time before the commencement of Service. However, such cancellation may be subject to a Cancellation Fee or penalty if less than 48 hours as stipulated above.
  10. You must ensure that face masks are to be worn at all times by you and the Driver in order to prevent the infection and spread of Covid-19.
  11. You shall be responsible for your own personal belongings. We will not compensate for any losses suffered for loss of personal belongings.
  12. You are not allowed to contact your Driver after the Service has completed. Except in the event that you necessarily believe that you have lost an item, you may contact the authorities and arrange for a collection.
Miscellaneous
  1. We shall not be liable for any failure to comply with or for any delay in performing our obligations where the failure is caused by something outside our reasonable control. Such circumstances shall include, but not limited to, weather conditions, fire, flood, hurricane, strike, industrial dispute, war, hostilities, political unrest, riots, civil commotion, epidemic and pandemic as pronounced by the World Health Organisation, inevitable accidents, supervening legislation or any other circumstances of whatsoever nature beyond the control of ours.
  2. We reserve the right at its sole discretion to vary, delete or add to any of the Terms and Conditions contained herein and/or cancel, terminate or suspend your booking from time to time without any prior notice, and such revised terms and conditions will be posted on the website immediately. For the avoidance of doubt, cancellation, termination or suspension by us of your access to the website shall not entitle you to any claim or compensation against us for any and all losses or damage howsoever arising, whether or not we or you have been advised of the possibility of such loss or damage.
  3. You agree to defend and indemnify us and any of our officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties, including the Driver, as a result of your breach of this Terms and Conditions and your violation of any rights or applicable laws.
  4. We shall bear no responsibility for any damage, loss (including but not limited to direct, indirect and consequential loss), liability, injury or disappointment incurred or suffered by you) in connection with the Service, the promotion of this Service, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).
  5. We reserve the right to arrange similar class vehicle or upgrade to the next category once booking confirmed due to unexpected circumstances such as driver’s conditions, weather conditions and vehicles conditions.
  6. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Location

Batu Ferringhi to Design Village, Bayan Lepas to Design Village, Design Village to Batu Ferringhi, Design Village to Bayan Lepas, Design Village to Georgetown, Design Village to Penang Sentral (Prai), Georgetown to Design Village, Penang Sentral (Prai) to Design Village

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